End-to-end, real-time customer lifecycle visibility (PSA)

Enterprises worldwide rely on Changepoint Professional Services Automation (PSA) for improved resource utilization, financial control and analysis, and increased customer satisfaction.

Changepoint Professional Services Automation

Enabling your services business end-to-end

Changepoint PSA helps businesses deliver a competitive product and service mix while maintaining top-line revenues and bottom-line profitability. Our solution enables delivery teams to better manage their day-to-day projects and associated resources.

Achieving excellence in delivery today

  • Visibility at every level: Complex projects demand a complete view of every customer interaction, including opportunities, projects underway, and support items

  • Collaborative tools: Today’s customer dialogs include client portals, product roadmap input, and surveys

  • Configurable workflows: Help your business be nimble, responsive, and competitive

  • Stronger deliveries: Manage deliver effectively with resource capacity planning, workload management, and hard and soft bookings

Changepoint empowers your professional services business

Customer lifecycle management

We provide a structured process for analyzing, tracking, and forecasting client opportunities and their requirements. Provide ongoing and engaging client support, with capabilities for sharing knowledge, assigning resources, and capturing customer feedback.

Services delivery

Our standardized structure helps your managers ensure that projects address customer needs, stay on schedule, and remain within budget. The solution incorporates resource, project, and portfolio management capabilities for excellence in services delivery. 

CPX Process Intelligence

CPX Process Intelligence streamlines business processes, establishes order, reduces human error, centrally manages common content and enforces business methodologies designed to increase value and reduce costs. Learn more about CPX Process Intelligence >

Robust financial management

With our solution, sustain strong financial health and grow your business. Some of the capabilities in this area are: Integrated invoicing, revenue recognition, extensive reporting and dashboards, forecasting, margin reporting, portfolio health monitoring, taxation and multi-currency support.

Flexible delivery models

You choose what's best for the way your organization works. Changepoint PSA is available both as an on-premise implementation, or through a private cloud or intranet.

Integration as a Service (IaaS)

Your Changepoint solution must seamlessly integrate with your current desktop tools, enterprise applications, and other business processes and systems. Our Integration as a Service (IaaS) delivers critical efficiencies. Learn more about IaaS >

Changepoint PSA Key Benefits

Find out what sets Changepoint PSA apart.

Key benefits of Changepoint PSA >

Here are some of the companies benefiting from our solutions:

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What’s hot at Changepoint?

Successful Service Delivery

Create your path to a new and lucrative revenue stream.

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Leaders Forum

Learn what EMEA services firms do to stand apart.

Read the article >

Cordelta Talks

Learn from Changepoint customer, Cordelta, about managing the business lifecycle.

Watch the video >

The most flexible and scalable Business Execution Management products available.