End-to-end, real-time customer lifecycle visibility (PSA)
Enterprises worldwide rely on Changepoint Professional Services Automation (PSA) for improved resource utilization, financial control and analysis, and increased customer satisfaction.
Changepoint PSA helps businesses deliver a competitive product and service mix while maintaining top-line revenues and bottom-line profitability. Our solution enables delivery teams to better manage their day-to-day projects and associated resources.
Visibility at every level: Complex projects demand a complete view of every customer interaction, including opportunities, projects underway, and support items
Collaborative tools: Today’s customer dialogs include client portals, product roadmap input, and surveys
Configurable workflows: Help your business be nimble, responsive, and competitive
Stronger deliveries: Manage deliver effectively with resource capacity planning, workload management, and hard and soft bookings
We provide a structured process for analyzing, tracking, and forecasting client opportunities and their requirements. Provide ongoing and engaging client support, with capabilities for sharing knowledge, assigning resources, and capturing customer feedback.
Our standardized structure helps your managers ensure that projects address customer needs, stay on schedule, and remain within budget. The solution incorporates resource, project, and portfolio management capabilities for excellence in services delivery.
With our solution, sustain strong financial health and grow your business. Some of the capabilities in this area are: Integrated invoicing, revenue recognition, extensive reporting and dashboards, forecasting, margin reporting, portfolio health monitoring, taxation and multi-currency support.
Create your path to a new and lucrative revenue stream.
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Learn what EMEA services firms do to stand apart.
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Learn from Changepoint customer, Cordelta, about managing the business lifecycle.
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