PSVillage Member Survey
What are the real-world metrics that professional service organizations (PSO) are tracking, and what are the differences between different kinds of PSOs? Find out in this report.
PSVillage members often ask, "What PSO metrics should I be tracking and why?"
Much is written about KPIs in services organizations, and the impact these metrics will have on operational effectiveness. While independent consultants and research groups identify a plethora of KPIs, services leaders find the universe of metrics to be overwhelming and costly to track.
So we asked what are the real-world metrics that PSOs are trakcing, and what differences are there between different types of PSOs, such as product and non-product based organizations.
In this report, we present the survey results while attempting to analyze the drivers behind them. The goal is to give PS leaders a realistic perspective of the metrics that are most likely to impact them.
Fill out the form to read the full report. You'll also gain full access to the rest of Changepoint's Analyst Reports. What are you waiting for?
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