PSA Buyer's Guide

Analyst report

By Services Performance Insight (SPI) Research

This PSA Buyer's Guide by SPI Research provides an overview of important trends, business processes, and selcetion criteria to help project- and services-based businesses evaluate and choose PSA applications.

2014 Professional Services Automation (PSA) Buyer's Guide

By SPI Research

Introduction

The growth engine of the world’s economy has shifted from manufacturing to project-based, peoplecentric services businesses. These businesses rely on Professional Services Automation (PSA) solutions to manage resource scheduling, time capture and billing. PSA automates core business processes such as quote-to-cash, resource management and time capture and billing. It provides the real-time visibility necessary to improve organizational efficiency and effectiveness.

Globalization, centralization, modernization and streamlining operations are the key drivers for continued PSA investment among large project- and services-based organizations. But the service industry is dominated by small and midsize firms; their growth has consistently outpaced the overall market. According to Service Performance Insight’s (SPI Research) extensive service economy research, 30% of more than 1,500 organizations surveyed have not yet invested in a PSA solution. Small and midsize organizations still rely on spreadsheets to manage resources and capture time and expense. Firms of all sizes are buying new PSA solutions to replace legacy, on-premise solutions and to consolidate a hodge-podge of point solutions, spreadsheets and email schedules onto a single platform.

This PSA Buyer’s Guide provides an overview of important trends, business processes and selection criteria to help project- and services-based businesses evaluate and choose PSA applications, which will provide the level of insight, management and control needed to improve productivity and profitability.

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