Changepoint customer, VMware, presents at TSW, May 2016
Ben Hinzman, Global Services Design Lead at VMware, shares how Changepoint helped VMware manage transformational change within their professional services business unit, growing from $27M to $522M.
Changepoint customer, Ben Hinzman from VMware, presented Cloudy with a Chance of Transformational Change at TSIA's Technology Services World (TSW) event, May 2016 in San Diego, California.
Industry trends such as the move to the cloud and disruptive digital transformation continue to impact services organizations and how their services are developed and delivered. VMware Professional Services Operations has been on a journey to transform itself into an organization that can rapidly provide operational and services support capabilities to a global team in an environment of an ever-changing service portfolio. With the help of Changepoint software, VMware evolved their services operation into a more agile and customer focused organization while improving services levels and business performance.
In this presentation, Ben Hinzman, Global Services Design Lead at VMware, shares how VMware managed transformational change within their professional services business unit, growing from $27M to $522M, improving resource management utilization for a $1M/year revenue return, and standardizing subcontractor management for a savings of $4-5M/year.
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