From Level 2 to Level 3 and beyond
Professional services offices (PSO) are being called upon to mature service-level offerings for customers. What does that mean for the traditional PSO business model and customer lifecycle? And is your PSO ready?
Professional services organizations (PSO) are having to change as the tech industry is disrupted by new, emerging business models. Digital transformations and cloud-based technologies are evolving how PSOs traverse the customer lifecycle.
Traditionally, professional services had a clear place in landing the deal and getting a customer up and running. But today, there’s greater opportunity for the PSO to support customer success throughout the lifecycle and change how it delivers revenue as subscription-based packages replace up-front product sales.
Download the white paper, “Professional Services: Hopscotching from Level 2 to Level 3 and Beyond,” to find out the PSO can fit in today’s emerging business models and to find out if your PSO is ready to hopscotch to a greater maturity.
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