The Services Dashboard

White paper

Results, metrics, and practices in a single view

Explore how to create a services dashboard and the three key concepts that must be defined first.

The Services Dashboard

In this joint white paper with TSIA (Technology Services Industry Association), Thomas Lah, executive director of TSIA, explores what it takes to create a services dashboard and the three key concepts that should be defined before meaningful benchmarking and reporting can be accomplished:

  • Results

  • Metrics

  • Practices

Lah also looks at why benchmarking and dashboards are so critical to the success of services managers.

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