Connecting people, process, and technology
Changepoint helps the VP Services drive strong margins, skillfully manage projects, optimize resources, deliver a competitive product and services mix—all while maintaining top-line revenues with bottom-line profitability.
If you and your Services organization find it difficult to achieve optimal efficiency across all aspects of the customer engagement because of limited visibility into services operations, lack of process automation, poor resource utilization, and immature financial management, you need Changepoint Professional Services Automation (PSA).
Gain a structured process for analyzing, tracking, and forecasting client opportunities and their requirements with three key disciplines: Pipeline management, resource forecasting, and engagement management.
Once an opportunity has been secured, Changepoint provides a structure to make sure projects are completed on time and on budget, including project portfolio management, project management, resource management, time and expense management, mobility, budgeting, invoicing, and revenue recognition, and comprehensive business analytics.
Client satisfaction is critical for repeat business, so visibility into services engagements shouldn’t end once the project is complete. Ensure client satisfaction with continued visibility into performance management, survey management, customer relationship management, and ongoing support and collaboration.
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